Where to start....hmmmm. Brought my 2017 F150 in for a diagnosis on a random misfire. Turns out my cam phasers and solenoids were on their way out. Timing set was getting close to replacement mileage also. I was recommended to them by a buddy and I could not be happier with how this all transpired. I walked in and was greeted with a smile by Roni. Great communication and compassion was my first impression of her. I expected that to be all but throughout this situation she was stellar! Dustin came out and I took him for a road test and explained the symptoms and the maintenance I had previously done before this started happening. Dustin listened to everything I had to say and we even shared a few laughs during the discussion. Scheduled the repair and a few days later left with a free loaner to still be able to get around. 2 days later get the truck back and all was well. About a week later it started running rough again. Called and went back in for a diagnosis. Turns out 1 of the new phasers had failed. This didn't bother me as nothing is always perfect from the manufacturer. We scheduled the warranty repair and I again left with the loaner. I had a snowmobile event on the 18th of February and forgot my helmet in the truck. Roni had John go to the shop...on a saturday...and get my helmet for me! I was floored and yet again impressed. Thank you John, that made my day! Got the truck back and it is running better now than the last 2 years I've owned it. These folks excell with communication, honesty, compassion, and overall service to their customers. Their warranty they have is also the best in town without contest! I can't think of a time I had a new to me shop experience and was left with nothing bad to feel or say at all. Give them a shot and I can promise you won't be disappointed! Good hardworking honest folks that actually care.
Travis, thank you for your kind words and amazing review! Our team at Northwoods Auto Techs is proud to have provided you with quality service! We truly appreciate you taking the time to share your experience, and we look forward to working with you again in the future!
- Northwoods Auto Techs LLC