We were towing our travel trailer with our F150 on our way back home to north-central IL from Eagle River, WI, when the water pump on our truck failed and stranded us several miles out of Rhinelander. We got connected to Northwoods Auto Techs through AAA and began talking to Roni about what could be done to get us into town and get the truck fixed (we didn't know it was the water pump at the time, just that there was coolant everywhere). Roni helped us arrange for a tow to the shop (which was no small feat because of the travel trailer) by giving us the names of some dependable, local tow companies, got our truck looked at later that day, got us a loaner car from the shop, and helped find us a room for up to two nights (because at the time we didn't know how long it would take to get it repaired). She went way above and beyond any amount of customer service we have experienced from any shop anywhere else ever. She clearly sympathized with how we felt being stuck hundreds of miles from home while trying to juggle all of these things. Roni was truly amazing for her help and did an outstanding job explaining the issue with the water pump, belts, and other components that would need to be repaired or replaced. She was also very clear and up front about costs, discounts, and going over the warranty services since they are part of NAPA. In the end, their estimate was a good one for the work they anticipated, and they even came in under the original cost once the situation was fully assessed. John was the technician who took care of our truck. He had it in the garage and diagnosed within 2.5 hours of being dropped off. His diagnosis was spot on, even to the extent of being able to salvage one of the belts (it was less than a week old) so it didn't need to be replaced, thus saving us some money. We were also concerned about whether or not the engine was damaged from overheating, but John said he saw no signs of that, and when we drove the truck back to IL we also so no signs of damage, loss or power, concerning sounds, etc. I was also concerned about whether or not there would be any coolant smell from the mess in the engine compartment. Roni assured us that they do their best to wipe everything down. We smelled nothing all the way home (even outside of the truck). Basically, they had us on our way as good as new in 24 hours. That is amazing considering we were an emergency repair that came at them out of nowhere on a Monday morning. Thank you to everyone at Northwoods Auto Techs! If we lived in Rhinelander, you would be our shop without a doubt.